Associated with
Prasad Ramakrishnan
Radhika Narayanan
Posted Mar 15, 2022
•
5 min read
7 ways service management is changing - By Prasad Ramakrishnan, CIO of Freshworks - Freshservice Thoughts
As apps reign supreme for customer service engagement, our research shows that 68% of WhatsAppTM users report that it is the most convenient way to engage
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