Whether you're selling to a customer online or speaking in front of a live audience, communicating a shared belief connects us. To dive into that concept, I spoke with Steve Pacinelli, the CMO at BombBomb, a speaker who's delivered more than 1,000 online and in-person presentations, and co-author of the new book Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience. In this post, see the highlights of what we discussed – and listen to the entire conversation.   Going Inside BombBomb to Explore Customer Experience The Customer Experience Podcast is a weekly podcast that brings together marketing, sales, customer success, customer support, branding, and customer experience professionals to share best practices for what I think is the single most important thing we create and deliver for our customers ... the experience. In addition to the episodes released every Tuesday, we also release one extra conversation each month with a member of the BombBomb team; this is the first of those episodes. Find The Customer Experience Podcast in Apple Podcasts, Spotify, Google Podcasts, or Stitcher. It's also embedded in these related blog posts. Hear the entire conversation with Steve Pacinelli right here ...   Customer Experience ...