While Salesforce remains the most well-known name in Customer Relationship Management software, their contract process, including their billing practices, one-sided contracts, and minimal user support, can make them a bad fit for small businesses.
To help you out, we took a close look at the Salesforce Master Subscription Agreement and found seven spots in a standard Salesforce contract that could land you in hot water. We'll also share some practical tips on what you can do to protect yourself should you decide to sign with Salesforce.