Does Your Sales Team Hurt Customer Success?
Associated with
Ethan Beute Claimed Ethan Beute
Nick Hart Nick Hart
Posted Apr 23, 2019 7 min read
Does Your Sales Team Hurt Customer Success?
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  Sometimes it's a bad thing when the sales team closes the deal. A customer experience may involve a salesperson promising something that the customer success team can't deliver. This causes problems for everyone and can lead to churn. Because sales isn't typically incentivized on renewals, a hyper-efficient sales team can create a bad customer experience if they are crushing quota with the wrong people or in the wrong way. How do you stop this? For insightful and valuable answers, I asked Nick Hart, Strategic Customer Success Manager at Outreach, the market-leading sales engagement platform, how to ensure that the sales team and customer success team are on the same page. Nick gives us a useful framework for developing and using customer success metrics, some tips on connecting CS with sales, marketing, and leadership teams, and much more. Enjoy!   Does Your Sales Team Hurt Customer Success? You can listen to The Customer Experience Podcast in Apple Podcasts, Spotify, Google Podcasts, or Stitcher. We'll also embed each conversation into episode-by-episode blog posts like this one. Hear the entire conversation with Nick Hart right here ...   Customer Success Metrics   Sales metrics are easy. Customer success metrics are evolving and ...