This 60-minute crash course will equip you with the mindset, skills, and frameworks to lead with confidence and drive strategic impact in Customer Success. Learn how to manage up, lead with influence (even without the title), and transform CS from a reactive function to a proactive growth engine.

Taught by Kristi Faltorusso, CCO at ClientSuccess and a top CS influencer, this session is your jumpstart to scalable, outcome-driven leadership.