Onix Networking, a cloud solutions provider, uses multiple products from the Freshworks suite-Freshdesk, Freshservice, Freshchat, and Freshcaller. They love the omnichannel experience, customizations and reporting features the tools offer. They talk about how Freshworks products enabled them to achieve a CSAT score of 96%. They also express how Freshworks' Customer-for-life promise resonates with them.