Associated with
Nitin Sethi
How IndiGo is getting closer to customers through a digital-first strategy
Of all the business sectors affected by the COVID-19 pandemic, perhaps the travel industry has been impacted most. According to the World Economic Forum, the global aviation sector is expected to lose $US84 billion in 2020.
To build resilience during this time, businesses have accelerated digital transformation efforts to strengthen customer experiences.
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