Associated with
Riana Upton
Posted Apr 4, 2018
•
8 min read
Top 6 Customer Success Metrics for Non-SaaS Businesses | Gainsight
You absolutely don't need to have a subscription-based service to care about your customers. However, because Customer Success is so deeply rooted in SaaS, it can be hard to determine what metrics matter when you're not dealing with subscriptions and contracts.
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