Rehone Gozly, MBA

Rehone Gozly, MBA

LinkedIn
15 Best Chatbot Examples from Groundbreaking Brands
Article
15 Best Chatbot Examples from Groundbreaking Brands
Call Center Recording: A Detailed Guide
Article
Call Center Recording: A Detailed Guide
What is Conversational IVR & How Does it Work
Article
What is Conversational IVR & How Does it Work
Contact Center Performance Management: The Ultimate Guide
Article
Contact Center Performance Management: The Ultimate Guide
6 Ways to Deliver High-touch Customer Service
Article
6 Ways to Deliver High-touch Customer Service
What is Speech Analytics and How Does it Work
Article
What is Speech Analytics and How Does it Work
What is Customer Value: Importance, Types and Tips
Article
What is Customer Value: Importance, Types and Tips
How Garmin's community manager embraces the chaos
Article
How Garmin's community manager embraces the chaos
What's next for Contact Centre Automation?
Article
What's next for Contact Centre Automation?
Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Article
Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Customer support vs. customer service: What is the difference?
Article
Customer support vs. customer service: What is the difference?
Call center burnout: What it is & how to tackle it
Article
Call center burnout: What it is & how to tackle it
Customer service analytics – A comprehensive guide
Article
Customer service analytics – A comprehensive guide
What is a Blended Call Center
Article
What is a Blended Call Center
How to un-silo your Contact Centre and inspire better Enterprise Teamwork
Article
How to un-silo your Contact Centre and inspire better Enterprise Teamwork
How to Calculate Customer Retention Rate
Article
How to Calculate Customer Retention Rate
Contact Center Talent Management needs a rethink. What's critical and how can technology help?
Article
Contact Center Talent Management needs a rethink. What's critical and how can technology help?
Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
Article
Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
Top 13 call center quality assurance best practices
Article
Top 13 call center quality assurance best practices
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
Article
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager