Rehone Gozly, MBA

Rehone Gozly, MBA

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How to Calculate Customer Retention Rate
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How to Calculate Customer Retention Rate
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A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
Article
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
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Latest Content

Call Center Recording: A Detailed Guide
Article
Call Center Recording: A Detailed Guide
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6 Ways to Deliver High-touch Customer Service
Article
6 Ways to Deliver High-touch Customer Service
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Contact Center Performance Management: The Ultimate Guide
Article
Contact Center Performance Management: The Ultimate Guide
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What is Conversational IVR & How Does it Work
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What is Conversational IVR & How Does it Work
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What is Speech Analytics and How Does it Work
Article
What is Speech Analytics and How Does it Work
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What is Customer Value: Importance, Types and Tips
Article
What is Customer Value: Importance, Types and Tips
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Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Article
Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
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What's next for Contact Centre Automation?
Article
What's next for Contact Centre Automation?
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Customer service analytics – A comprehensive guide
Article
Customer service analytics – A comprehensive guide
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Call center burnout: What it is & how to tackle it
Article
Call center burnout: What it is & how to tackle it
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Articles

18
Call Center Recording: A Detailed Guide
Article
Call Center Recording: A Detailed Guide
6 Ways to Deliver High-touch Customer Service
Article
6 Ways to Deliver High-touch Customer Service
Contact Center Performance Management: The Ultimate Guide
Article
Contact Center Performance Management: The Ultimate Guide
What is Conversational IVR & How Does it Work
Article
What is Conversational IVR & How Does it Work
What is Speech Analytics and How Does it Work
Article
What is Speech Analytics and How Does it Work
What is Customer Value: Importance, Types and Tips
Article
What is Customer Value: Importance, Types and Tips
Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Article
Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
What's next for Contact Centre Automation?
Article
What's next for Contact Centre Automation?
Customer service analytics – A comprehensive guide
Article
Customer service analytics – A comprehensive guide
Call center burnout: What it is & how to tackle it
Article
Call center burnout: What it is & how to tackle it
Customer support vs. customer service: What is the difference?
Article
Customer support vs. customer service: What is the difference?
What is a Blended Call Center
Article
What is a Blended Call Center
How to un-silo your Contact Centre and inspire better Enterprise Teamwork
Article
How to un-silo your Contact Centre and inspire better Enterprise Teamwork
Contact Center Talent Management needs a rethink. What's critical and how can technology help?
Article
Contact Center Talent Management needs a rethink. What's critical and how can technology help?
How to Calculate Customer Retention Rate
Article
How to Calculate Customer Retention Rate
Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
Article
Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
Top 13 call center quality assurance best practices
Article
Top 13 call center quality assurance best practices
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
Article
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager