Rehone Gozly, MBA

Rehone Gozly, MBA

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How to Calculate Customer Retention Rate
How to Calculate Customer Retention Rate
Sep 23, 2023
Article
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A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
May 22, 2023
Article

Latest Content

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15 Best Chatbot Examples from Groundbreaking Brands
15 Best Chatbot Examples from Groundbreaking Brands
May 23, 2024
Article
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Call Center Recording: A Detailed Guide
Call Center Recording: A Detailed Guide
Mar 03, 2024
Article
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Contact Center Performance Management: The Ultimate Guide
Contact Center Performance Management: The Ultimate Guide
Feb 23, 2024
Article
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6 Ways to Deliver High-touch Customer Service
6 Ways to Deliver High-touch Customer Service
Feb 23, 2024
Article
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What is Conversational IVR & How Does it Work
What is Conversational IVR & How Does it Work
Feb 03, 2024
Article
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What is Speech Analytics and How Does it Work
What is Speech Analytics and How Does it Work
Jan 03, 2024
Article
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What is Customer Value: Importance, Types and Tips
What is Customer Value: Importance, Types and Tips
Dec 03, 2023
Article
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How Garmin's community manager embraces the chaos
How Garmin's community manager embraces the chaos
Nov 23, 2023
Article
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What's next for Contact Centre Automation?
What's next for Contact Centre Automation?
Oct 23, 2023
Article
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Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Oct 23, 2023
Article

Articles

20
15 Best Chatbot Examples from Groundbreaking Brands
Article
15 Best Chatbot Examples from Groundbreaking Brands
Call Center Recording: A Detailed Guide
Article
Call Center Recording: A Detailed Guide
Contact Center Performance Management: The Ultimate Guide
Article
Contact Center Performance Management: The Ultimate Guide
6 Ways to Deliver High-touch Customer Service
Article
6 Ways to Deliver High-touch Customer Service
What is Conversational IVR & How Does it Work
Article
What is Conversational IVR & How Does it Work
What is Speech Analytics and How Does it Work
Article
What is Speech Analytics and How Does it Work
What is Customer Value: Importance, Types and Tips
Article
What is Customer Value: Importance, Types and Tips
How Garmin's community manager embraces the chaos
Article
How Garmin's community manager embraces the chaos
What's next for Contact Centre Automation?
Article
What's next for Contact Centre Automation?
Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Article
Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Call center burnout: What it is & how to tackle it
Article
Call center burnout: What it is & how to tackle it
Customer support vs. customer service: What is the difference?
Article
Customer support vs. customer service: What is the difference?
Customer service analytics – A comprehensive guide
Article
Customer service analytics – A comprehensive guide
What is a Blended Call Center
Article
What is a Blended Call Center
How to un-silo your Contact Centre and inspire better Enterprise Teamwork
Article
How to un-silo your Contact Centre and inspire better Enterprise Teamwork
Contact Center Talent Management needs a rethink. What's critical and how can technology help?
Article
Contact Center Talent Management needs a rethink. What's critical and how can technology help?
How to Calculate Customer Retention Rate
Article
How to Calculate Customer Retention Rate
Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
Article
Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
Top 13 call center quality assurance best practices
Article
Top 13 call center quality assurance best practices
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
Article
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager