An experienced IT and operations excellence leader with deep expertise in business strategy alignment with ERP, CRM based process transformation. Experience in leading a global manufacturing organization as a key member of the Global IT leadership and operations excellence steering team. Architect, design, and develop enterprise technology solutions to support sales, marketing, customer service & support, order management. Experienced leading project teams across multiple countries, multiple sites. Passionate about role of IT as an enabler to achieve greater profits, revenue, and risk mitigation by applying cutting-edge technology.
• Effective communicator / advisor to C level leadership, management, and employees.
• Formulated Global ERP/CRM Strategy, led the assessment and recommendation for a next generation ERP/CRM platform.
• Successful IT/Business Strategist in planning and managing enterprise projects that are aligned with business goals.
• Led a multi-year Global ERP/CRM transformation, in-depth knowledge of procured to pay, quote to cash, lead to opportunity value streams.
• 15 years of managing global ERP systems, Microsoft Dynamics ERP/CRM, Salesforce, ERP- CRM integrations, upgrades and migrations
• 12+ years hands on experience in improving customer experience, MRP, supply chain optimization and Operations Excellence.
• 10+ years hands on experience in Six Sigma projects, Continuous Improvement / Lean Manufacturing, process optimization and improving customer experience.
• Excellent Knowledge of Microsoft Dynamics 365 for Sales, Service and Marketing, salesforce (SFDC), Microsoft Dynamics AX
• Coach/Mentor individual team members, both within the IT team and across other business units