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I’m a highly commercial ecommerce specialist, who has had more than 18 years’ experience within the retail sector in both NZ and the UK. Throughout this time I have successfully managed large P&L’s with a focus on digital, strategy, marketing, buying, customer experience as well as implementing large projects into businesses through a collaborative approach delivering strategic objectives.
My current focus is managing the omni-channel experience for customers, aligning business units and using data to drive change for the customer as well as the business.
Transferable skills include:
• Strong commercial acumen with a record of delivering increased traffic, conversion revenue and margin by carefully researched and thoroughly executed improvements to ecommerce and supporting software platforms
• Excellent practical knowledge of ecommerce platforms, optimisation techniques, analytics and online user behaviour
• Change Leader – Transformation through Collaboration and an agile way of working
• Ability to manage multi-disciplinary teams including Product Managers, Marketing and IT in the execution of projects that deliver value to the business
• Balancing a focus on process, technology and best practice with high-level strategic awareness and keeps them in alignment
• Exceptional ability to translate data from variety of sources into actionable insights
• Able to recruit and lead teams, develop mutual trust, ensure all team members are on a development pathway and provide constructive feedback on performance