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Deliver double-digit profitable revenue by leading global transformation programs and targeted continuous improvement initiatives
Customer-focused global leader with extensive experience in strategy, planning, analytics, and execution of all aspects of commercial operations, quote-to-cash, and customer support. Accountable for enabling revenue growth, retention in high-growth sales environment. Talent for creating operating models, driving performance / productivity, and conceptualizing / executing complex transformation programs.
Expert in Salesforce CRM and sales/service/marketing automation technology, directing technology teams, and coordinating software development lifecycle activities. Thought leader, recognized for building and leading cross-functional teams, and establishing right culture for achieving ambitious objectives. Multilingual and articulate communicator with fluency in English, French, Albanian, and basic Japanese; leveraged for establishing and nurturing C-Level executive relationships with customers and key internal stakeholders, while delivering best-in-class services to promote loyalty/retention. Deep experience in due-diligence, acquisition integration, private equity environment, IPO and Sox readiness and execution in B2B, SaaS based industries.
MANAGEMENT CAPABILITIES: Commercial Leadership | Strategic Planning & Implementation | Financial Management & Resource Planning | Revenue Operations | Go-to-Market (GTM) Execution | Business Intelligence, Dashboards & KPI | Executive Management Presentations | Operational Excellence & Continuous Improvement | Full Life Cycle Project & Change Management | Acquisition Integration | Talent Development & Utilization | Cross-Functional Team Collaboration | Vendor Management | Data Management & Governance
FUNCTIONAL EXPERTISE: Salesforce CRM & Sales & Service Technology | Sales Planning, Performance Management & Forecasting | Segmentation, Territory Planning, & Quota Allocation | Sales Incentive Compensation Plan Design | Sales Training & Enablement | Marketing Operations | Lead & Demand Generation Effectiveness | Sales Advocacy & Sales Process Optimization | Proposal-Bid Management & Deal Desk | Business Operations | Contract Management & Negotiations | Quote to Cash | Order Management & Fulfillment | Customer Service | Customer Success Enablement