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AI + Reps = Better Service: 4 Big Contact Center Trends to Watch
Aug 04, 2025
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* Launched multiple award-winning products, scaling to multi-million-dollar businesses
* Deep expertise with CX, CRM, marketing automation, CCaaS, UCaaS, video conferencing & collaboration.
* Conceived, scaled, & led the acquisition of social media startup, CloudSquads, Inc. to a public company
* Innovator with multiple-patents and strategic leader that builds high performing teams
* Growth catalyst who drives strategy and x-functional operational synergies

I am an active investor and advisor to early stage startups. Select investments/advisory roles,
* IrisAgent, Inc. – AI support automation
* AI Software, Inc – AI Helpdesk and Service Automation
* PeopleLens, Inc. – AI Sales Performance Management
* Alan AI, Inc.- Voice Assistant
* Jifflenow, Inc.: Business networking & Events Mgmt. platform
* AspiringMinds, Inc. – Talent Assessment Platform
* NameCoach, Inc. – DEI platform with largest database for TTS name pronunciations

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