I'm a tenured Customer Experience creator with a certification in UX research. I've spent the last 14 years in relationship management roles with a focus on creating excellent customer experiences. I'm currently applying UX/UI frameworks to the process of scaling and building customer journeys to make all interactions, including digital touch points, feel human-centric. I've spent my career finding creative, strategic ways to help customers drive results and I love celebrating with my customers when they win.