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Time to switch: Your step-by-step guide to adopting a new customer service platform
Nov 29, 2023
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Worked on Platform, Core and Growth PM work at Intercom.

Prior to that, I led Product at First Circle a Series A fintech based in South East Asia where we built a profitable emerging market small and medium business (SMB) loan portfolio using a continuously improving system for setting personalised credit limits and pricing.

https://brianmckiernan.me/

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