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Motivated, quick-learning professional with comprehensive, hands-on management experience in sales operations, CRM and business analytics. Proficient in implementation of front office systems to scale company growth and increase operational efficiencies. Demonstrated talent for troubleshooting, identifying and solving issues to achieve operational excellence and customer satisfaction as well as analytical reporting and dashboard creation. Strong communications, analytical, interpersonal relations and crisis management skills.
Specialties: Proven effectiveness in leadership and decision making skills while interfacing with all levels of management. Led numerous cross-functional teams that address a wide range of issues from product release management, business-reporting requirements to enterprise-wide initiatives and implementation. Responsible for Sales Operation Tech Stack ranging from Salesforce Sales Cloud to various tools supporting Sales Development, Sales Enablement, Activity and Lead Capture to forecasting and predictive insights. Experienced in operations of mergers and acquisitions, change management, database integrity, sales forecasting and reporting. Practiced in CRM, ERP and Analytics-Business Intelligence.