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Content Design | Content Strategy
As a content designer, I am passionate about making products and services as user-friendly and accessible as possible, using plain English and tried-and-tested usability and design principles.
My background in languages and working in international environments, as well as growing up in a bilingual household, has drilled into me the importance of communicating information clearly and quickly.
My strengths include:
• Using a wide range of research methods to understand user needs (analytics, heat maps, empathy maps, conversational design and stakeholder interviews)
• Translating complex concepts into plain English.
• Writing user-centred content for customer-facing help articles, internal wiki articles, web pages, blog posts and online forms.
• Auditing content to define key audiences, user personas, voice, tone and messaging.
• Proactively identifying content issues to improve visibility, accessibility and conversion.
• Optimising content and translation workflows.
• Managing high-volume translations and content requests.
☕️ I'm a lifelong learner and would love to connect with other professionals to chat about content design, content strategy, UX, usability, accessibility and more.
Feel free to send me a connection request or send me an e-mail at [email protected].