My passion is focused around using technology and innovation to help decrease customer anxiety and confusion throughout the path to purchase and beyond.
My personal objective when needed is to always be there, be useful and be efficient.
Specialties:
Conversational commerce (Including AI)
E-Commerce
Web Chat
Asynchronous Messaging
Programmatic marketing
Analytics
JavaScript
Chatbot Design / Architecture / NLP
NLU (LivePerson, IBM Watson & DialogFlow)
Operational Management
Vendor Management
Recruitment / Development
Cost / Profit control
Financial planning
Project Management