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An experienced leader, manager and consultant who helps businesses improve performance: efficiency, customer service, quality and staff engagement… leading to tangible financial benefits
- A track record of managing successful business improvement / change programs
- Extensive experience in senior leadership positions, having had responsibility for managing large operational teams of up to 140 people.
- A reputation for successful collaboration with stakeholders and building strong working relationships
- Demonstrated capability to train, coach and mentor leaders at all levels to improve their management skills and capability
- Proven capability to work with leaders to establish structured management operating systems: management tools, practices and behaviours that lead to increased consistency of delivery and superior operational performance
- Strong analytical capability to Define, Measure and Analyse processes and data, as well as the structure and change management experience to Improve and Control i.e. find simple solutions and operationalise them
- A broad range of experiences with different businesses including call centres, resource planning, insurance claims, underwriting, mining, administration, sales and retention, superannuation, community housing, employee share plans etc