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A values-based, service-oriented, seasoned executive who builds and operationalizes high-performing cross-functional teams to deliver great employee, customer, and business outcomes. I bring 20+ years of experience at B2B SaaS organizations to a Chief Operating Officer, Chief Customer Officer role and as an Advisor/Board of Director.
OPERATIONAL EXCELLENCE: Scaling businesses with people, process, planning and technology includes building business and data management systems at product-led growth SaaS startups, scaling systems and processes across business units at Intuit and leading of 401K administration and filings at Guideline.
CUSTOMER EXPERTISE: Delivering a customer experience that inspires confidence includes building Intuit's healthcare strategic accounts function, transforming Intuit's digital banking professional services team, leading SurveyMonkey’s customer feedback thought leadership and building Guideline's customer success and account management team.
GO-TO-MARKET PLAYBOOKS: Having established SurveyMonkey’s product marketing organization, my team led our portfolio positioning and go-to-market strategy for our product-led growth self-service and enterprise sales business through our IPO and two acquisitions. Strong expertise in a partner, alliance and ecosystem go-to-market motion.
An experienced public speaker with 100+ events on topics ranging from “scaling exceptional customer experiences” to “leading high-performing cross-functional teams” at Harvard Business School, Dreamforce, Gainsight Pulse, CXO Summit, NextGen CX, Fast Company Impact Council, CMO Summit, Martech, SaasNorth and Grace Hopper.