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Accomplished Alliances, Customer Success and Sales Leader leveraging my Scrum Master qualification. A comprehensive background in software, telecommunications and technology across APAC. Industries specialty include Gaming & Entertainment, Banking and Financial Services, Media, Education, eCommerce, Healthcare and Telecommunication providers. Intuitive executive with acute business acumen skilled in aligning core business, revenue, and growth to reflect needs of the market. Experienced Account Director / Customer Success Director in Australia, New Zealand, Singapore, Hong Kong, Macau, Taiwan, Malaysia and USA
• Revenue Generation & KPI Attainment
• Business Development & Consulting
• Team Leadership & Mentoring
• Account Management & Customer Retention
• Cloud Computing, SaaS, & CRM
• Budgeting & Operations Management
• Strategic Planning & Implementation
• Client Relationship Development
• Contract Negotiations & Service Delivery
• Process Improvement & Change Management