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Resourceful and client-focused Customer Service Manager with over 20 years of experience leading teams in exceeding sales goals, event planning and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
► Executive Management Leadership
► P&L, Expense and Capital Expenditures
► Quality Process Improvement and Development
► Customer Advocacy and Voice of the Customer
► Process Management and Workflow Optimization
► Sales Management
► Strategic Management and Strategy
► Business Transformation Optimization
► Sales Development and Growth
► Social Media Complaint Resolution