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Senior Customer Success Leader with 20+ years of extensive experience in SaaS and services-enabled technology, concentrating in the fields of Marketing Technology (MarTech) & Advertising Technology (AdTech). Deep vertical experience in various industries, including Automotive, Retail and Hospitality. Specializes in planning & implementing successful strategies, creating new revenue streams and continually examining existing workflow in order to increase company productivity and ultimately improve customer experiences. Proven ability to design, deliver, maintain & support innovative, integrated business solutions. Adept in leading, influencing and motivating both direct reports and other team members. Verifiable track record of delivering multiple projects on or under deadline. Constant attention to bottom line: cost saving contributions and profit maximization.