Derek Smith

Derek Smith

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Latest Content

Improve Brand Loyalty with Better Customer Service Experiences
Article
Creating Accessibility and Knowledge Sharing with Design Thinking
Article
Back to Basics: Customer Service
Article
The Great Rethink: It's Time to Invest in Employee Retention
Article
Solving the Equation of Exceptional Customer Experiences
Article

I love a good story — and a growing business. I've seen my share of whiteboards and boardrooms over the years in working as a newspaper reporter, content strategist and senior copywriter. Now I help maintain brand voice and style consistency as the senior editor at Genesys. And sometimes do some writing of my own.

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