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In my professional career, my experience has consisted of a variety of technology related positions that have a client focus. I have found that I have a knack for investigation and a passion for providing a positive customer experience. This has lead me to customer facing Technical Support roles for the most part and, most recently, into the world of email deliverability.
For the past two years, I have been immersed in all things related to email deliverability. Predominatly, my customers over this time span have been enterprise level with touch points including from executive level contacts, project management, and day to day operations employees. I have balanced applciation support with MTA administration in addition to tactical discussions like warmup. The demands of my position require that I mesh technical acumen with industry knowledge and package them in soft skills on both internal and external customer contacts.
In addition to day to day MTA management, I conduct ISP outreach and deploy various tactics to remediate deliverability issues like poor reputation, bulking, and blockage. I provide deliverability support and training to customers in additon to techincal and strategic associates within my organization. Reinforcement of best practices to avoid unsolicited commercial email (commonly shortened to UCE or referred to as Spam) like email list sanitation, bounce management strategy, and other strategems help to mitigate the issue of spam that so prevalent in the email communication medium.
Specialties: Email Delivery, Email Marketing, Enterprise Applicaiton Support, Industry Relations, Client Relations, Training, Public Speaking