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Erica is passionate about Customer Success and brings laser-focus attention to detail, long-term vision, and a fierce work ethic in equal measure to her clients. She has close to 20 years of experience in leading high performance teams. Erica specializes in customer success, B2B marketing, account strategy, and team leadership. Over her career, she’s worked with several high-tech companies including Amazon, Google, Microsoft, Zillow, and Citrix.
When she’s not working, Erica enjoys spending time with family, curling up with a great book, mountain biking, backpacking in the PNW, traveling the globe, and snowboarding at Mt. Baker.
Specialties: Leadership, Customer Success, Strategic Account Management, B2B Marketing, Customer Engagement, Content Marketing, Project Management, Product Marketing, and Business Development