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I am a Customer Geek with 9+ years of experience in diversified industries, including SaaS, Retail, E-Commerce & B2B. I have managed a customer base of over 1 million and a team of 2 dozen with numerous achievements.
➌ Books I like the most:
✔ Chief Customer Officer 2.0 by Jeanne Bliss
✔ Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta (Author), Dan Steinman (Author), Lincoln Murphy (Author), Maria Martinez (Foreword)
✔ DRILLING DOWN: Turning Customer Data into Profits with a Spreadsheet – 3rd Edition by Jim Novo
✔ Customer Experience 3.0 by John A. Goodman
✔ Hooked: How to Build Habit-Forming Products by Nir Eyal
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