As a Product Operations Manager at Nylas, I enable the delivery of high-quality products and services to our customers, partners, and stakeholders. I work with cross-functional teams to manage the product lifecycle, from ideation to launch, ensuring alignment with the company's vision, strategy, and goals.
I leverage my expertise in Product Management, Customer Service, and Software Systems Engineering to optimize the product operations processes, tools, and metrics. I also contribute to the continuous improvement of the product quality, performance, and user experience, by providing feedback, insights, and recommendations based on data analysis and customer feedback. I am passionate about creating innovative and impactful solutions that solve real-world problems and add value to our users and the society.