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Always looking to connect with product people!
You must have a visceral understanding of the user's context to develop compelling products that delight. That’s why I’ve devoted my entire career to maximizing the customer experience. While doing so, teams I’ve led have dominated markets, implemented transformational strategies, strengthened customer relationships, and inspired cross-functional teams to deliver exciting product innovations.
Some of my accomplishments include:
► Built world-class product management, design, program management and research organizations.
► Built and architected engineering organizations.
► Created product and company strategies and roadmaps.
► Led company transformations to product led go-to-market strategies and execution for SMB.
► Created and led data-driven sales-centric go-to-market strategies and execution for Enterprise.
► Leveraged Product Led Growth (PLG) to drive monthly active users (MAU) of Outlook Mobile by 65% in strategic accounts in just 6 months.
► Optimizing the Outlook portfolio of products by obtaining 360° view of customer journeys.
► Playing a key role in driving Outlook’s cultural transformation by integrating engineering into field, support, and customer engagements.
► Consistently delighting key customers, such as Nestlé, Novartis, Unilever, Dentsu Aegis, Koch Industries, and Bank of America.
► Growing Outlook mobile MAU from <1 million to 60 million, and daily active users (DAU) by 40%+, for products supporting 64 languages.
► Dramatically increasing net promoter scores (NPS) and improving App Store star rating from 2 stars to 4.2+ stars.
► Maintaining 100% retention rate while seamlessly integrating globally distributed teams.
► Boosting product adoption by 500%+ within 6 months of launching a freemium business model worldwide.
I have a history of rapidly growing business for revolutionary startups, unicorn scale-ups, respected organizations, and multibillion-dollar juggernauts at breakneck speeds by optimizing the entire customer and user journey. Respected for demonstrating deep customer empathy while developing highly rated user-centric products, I am known for leveraging disruptive technologies and analytic-based knowledge of user behaviors/needs to spur tremendous growth.