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With extensive experience in consultancy, training and customer service in the technology sector, I am passionate about supporting customers in the SaaS environment throughout their entire lifecycle by facilitating the on-boarding process, demystifying the product by providing outstanding training and being the customers’ advocate to exceed expectations and ensure they achieve success using our system.
Particular skills include:
- Clear verbal and written communication.
- Good organisational skills, with the ability to re-prioritise according to shifting needs. (I’ve even been
known to herd cats from time to time.)
- Building rapport and instilling trust.
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