Jeff Kinsel

With a profound expertise in Customer Relationship Management (CRM) and a track record of propelling customer retention, I lead 12twenty's customer experience team towards exemplary service standards. My leadership has cemented relationships with top international universities, ensuring 98% gross churn and a 111% net negative churn rate.

At Canopy, I honed my competencies in streamlining onboarding processes and fostering team development. We minimized annual churn from 45% to 1.6% and significantly improved onboarding completion rates. My strategic approach has consistently delivered scalable solutions that enhance customer loyalty and satisfaction.