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Specialties: Tech solutions to provide employee and resident insights for the rental housing industry. Employee engagement, onboarding, resident retention, company culture, operational efficiency, team training, keynote speaking.
Proven success in:
- Prop tech solutions to reduce employee and resident turnover, optimize portfolio performance, and maximize ROI.
- Creating connections between Employee Experience (EX) and Customer Experience (CX), and creating strategies for the integration they require.
- Analyzing employee and customer feedback to identify company strengths and opportunities for improvement.
- Coaching organizational leaders and managers in practical strategies to leverage company strengths and address opportunities to improve.
- Delivering memorable, interactive, and engaging learning events.
- Writing compelling white papers, articles, and blogs that provide easy-to-implement best practices and strategies.
- Advocating 360-degree online reputation management.
- Frequent speaker for such industry events as NMHC OpTech, NAA Apartmentalize, Multifamily Social Media Summit, AIM, Multifamily Leadership Summit, UKAA Build To Rent Faire, as well as local and regional apartment association education conferences.
- Co-author of the NAA Diversity Equity and Inclusion Study, and the NAA Mental and Emotional Health Studies.