I'm a passionate online community builder and strategist as well as a customer advocate with a strong background in technical support. I've held positions at Google, Intuit and SAP, leading and mentoring teams for technical support and community moderation. I've also participated in various Community Manager Hangouts, speaking on topics such as moderation best practices, customer-centric communities, and creativity within the community.
Specialties: Community Management, Community Moderation, Customer Advocacy, User Engagement, Employee Engagement, Technical Support, Training.
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