Over 20+ years experience in the tech industry, dabbling in many different roles and refining my skillset in areas such as project management, technical implementation, product specialist (establishing deep product knowledge, providing product training and consultation on best-practices and product know-how), needs analysis and solution designing, online marketing, account management, operations, and web-design (server-side and front-end). I'm an interdisciplinary expert that understands the holistic big picture of business process end-to-end. I love helping make process more efficient.
I'm a highly motivated self-starter that's goal-oriented, results-driven, and resourceful team player with a passion for learning, asking questions and sleuthing for answers. I love helping and enriching others, regardless if it's teammates, clients, or strangers. I enjoy being able to lend a helping hand and leaving others better than when I found them.
Notable experience & specialties include:
- Project Management: 22+ years
- Product specialist, trainer, and consultant: 10+ years
- Technical Implementation: 9+ years
- Product Management: 4+ years
- Account Management and Customer Satisfaction Expert: 22+ years
- Software development & web-design: On and off over the past 20+ years (Very proficient in HTML/CSS, XML, and JavaScript. Varying degrees of proficiency and exposure with PHP, MySQL/SQL, C++, JSON, REST API's, Salesforce Apex)
- Other specialties include, but not limited to: DocuSign Agreement Cloud Expert, CLM, Salesforce Administration, JIRA/Confluence, Process Improvement, COE (Center of Excellence), Online Marketing, Sleuthing extraordinaire
In my spare time I love drinking black coffee while learning new skills, playing guitar and creating music.