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Operations Director with 10+ years experience questioning the ‘why’ behind what we do and how we do it, resulting in full responsibility for P&L within a leading animal supply e-commerce with total revenue over $30 million.
- As a Contact Center Manager, I negotiated with both internal and external partners to modernize the call center, resulting in modern systems for a 50 – 100 seat center and overall cost savings.
- Improved Customer Experience by formalizing a training program that focused on listening and learning from our customers and our operators.
- Launched operational processes and lead coordination during the response to Covid-19. Facilitated employee productivity using a combination of staggered hours and remote telecommuting employees.
- Senior Account Manager with 3+ years outside sales experience building relationships with wide-ranging groups, driving scaled growth across a $3M+ book, and consistently exceeding quota.
- Increased sales and customer retention as a Sales Manager, focusing on turning under-performing stores into consistently high performers.
- Recruiter and mentor with experience working with university students to help with interview prep and job skills.
“John has exceptional organizational skills and possesses a remarkable ability to assess the needs of a business. He suggests ways to improve situations and follow through to carry out such suggestions by demonstrating excellent attention to detail and passion. “ Leigh Ann Ennis, Bankers Life
I get excited about opportunities to create mutually beneficial partnerships that drive growth on both sides of the relationship. If you would like to connect, feel free to email me at [email protected].