Jon Capetz

Jon Capetz

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Building a Successful CX Transformation Framework
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Positioning IT Teams for Success in the Shift to CCaaS
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Extensive Business and Technical Leadership experience in the Service Provider and IT Applications Software environment. Background highlighted with customer facing assignments focused on: Strategy, Innovation, Management Consulting, Business Development, Product Management, Solutions Architecture and Engineering functions. Proven high impact results in critical growth areas. Deep expertise in leading and delivering management consulting engagements at the C-Level, leveraging knowledge in best practices with a focus on: People/Organizational, Process Performance, Agile, Digitalization & Performance Metrics / outcomes. Skills in Strategic Business Case planning and Technical analysis spanning CX and Applications, e.g. Enablement, Web Services, SaaS, Cloud architectures, IP Networks (IMS), 4G/5G Wireless as well as Customer Experience solutions.

Recognized as a top performer & lead innovator (e.g. patent development) - selected to lead strategic high impact assignments that focus on new business development for high growth organizations. Excellent team building skills - both as an individual contributor and as a Director/mentor in team management roles. Empathetic & culturally astute - expat experience in Europe and Asia regions - 5 years living and working abroad in Asia-Pacific.

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