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GSK + UserTesting
Sep 17, 2023
Case Study
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Hello. I'm Jon Warden and I’m an experienced product, ux and design leader, based in London.

I create simple, effective digital strategies to help companies align their product and user experience disciplines with the rest of their business so that they meet core objectives, and create value.

I drive focus on the business + the customer. ROI is imperative, as is knowing your customer's needs.

I build high performing, highly motivated teams. I manage product managers, ux designers, user researchers, and optimisation experts.

I enable outcome based, research, data and testing strategies (qual and quant) throughout the development lifecycle (discovery to delivery) to create user centered products that engage customers across all channels.

My craft is experience design and leadership. I come from a design background. I help companies create digital products and strategies using design techniques. I run experience workshops, lead stakeholder/audience management and facilitate cross-functional teams and wider business groups to think clearly about the UX/CX and think customer first.

I know product development and how to product manage.

I have worked across multiple fast-paced sectors; news; media; consumer; b2b; telecoms; charity, and agency and have extensive product, ux and design knowledge.

I love understanding how people work, what motivates them, and how that translates to a technology environment.

I also enjoy developing UX talent, and mentor UX and ‘would be’ UX designers. I have also taught at various schools, colleges and universities on UX design. It's good to give back.

My aim is to create great products, and fantastic customer experiences and I strive to help others do the same.

Specialties:
- UX leadership
- Product leadership
- Product management
- OKR, metric and process frameworks
- User research
- UX design
- Optimisation (CRO)
- Team management
- Key communicator
- Multiple project facilitation

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