Josh Ballard

Josh Ballard

LinkedIn

Latest Content

Verint Verint
What Is a Digital Contact Center?
What Is a Digital Contact Center?
Apr 25, 2024
Article
Verint Verint
The Secret to Delivering Seamless In-Person and Online Retail Experiences
The Secret to Delivering Seamless In-Person and Online Retail Experiences
Dec 16, 2023
Article
Verint Verint
Five Reasons Why a New Approach to CCaaS Is Needed
Five Reasons Why a New Approach to CCaaS Is Needed
Oct 16, 2023
Article
Verint Verint
The Five Pillars of Open CCaaS (And Why It's the Secret to Exceptional CX)
The Five Pillars of Open CCaaS (And Why It's the Secret to Exceptional CX)
Oct 16, 2023
Article
Verint Verint
Verint Report Finds Legacy Solutions Hinder 46% of Businesses from Delivering Great CX
Verint Report Finds Legacy Solutions Hinder 46% of Businesses from Delivering Great CX
Aug 28, 2023
Report
Verint Verint
Airline Hangs Up the Phone in Favor of Digital Channels
Airline Hangs Up the Phone in Favor of Digital Channels
Dec 16, 2022
Article
Verint Verint
New Verint Report Finds 78% of Customers Return After a Great Digital Experience
New Verint Report Finds 78% of Customers Return After a Great Digital Experience
Nov 02, 2022
Article

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