Latest Content
An experienced and energetic professional with over 18 years successful and progressive experience in ITIL, IT Service Management, ServiceNow management, Project Management, Service Desk Management and Customer Relationship Management. A leader with an impressive skill set including ServiceNow implementations/consulting, ITIL certifications, IT Operations management, Service Delivery management, process design, project management and KPI metric generation. Additional experience includes the management of IT personnel with documented retention successes. Career recognition reflects exceptional ability to exceed all standards and objectives while maintaining a flawless reputation for fairness and integrity.
Specialties: ITIL Best Practice methodologies, ServiceNow consulting, Customer Relationship Management, Staff development and retention, process design and implementation, Project Management, Training coordination