Passionate Customer Success professional with 12+ years experience in a customer facing role for a SaaS B2B company with experience building and optimizing Customer Success processes.
A strong communicator that is as comfortable presenting to a room of 500 people or a zoom call of five. I am driven by my natural desire to create the best client experience while growing account feature adoption and reducing churn. I've been able to quickly uncover customer's pain point and identify strategic solutions in the midst of nurturing relationships. As the Senior Customer Success Manager for Upland Second Street, I work with our partners to help them succeed with audience engagement campaigns.
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