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Big Brands That Lost Customers' Satisfaction in 2023 [Where CX Went Wrong + Data]
Nov 15, 2023
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Big Brands That Lost Customers' Satisfaction in 2023 [Where CX Went Wrong + Data]
Nov 15, 2023
Article

Justina (Jeanie) Thompson is a Caribbean-American creative, writer, and activist based in Boston, MA, and Philadelphia, PA. She is a fourth-year student at Emerson College with a major in Media Studies and double minors in both Marketing Communications and African-American and Africana Studies.

Jeanie has been involved in various diversity, equity, inclusion, and accessibility (DEIA) efforts while both at Emerson and in Boston, her most recent occupation being a Fellow for Emerson’s Deans’ Fellowship for Racial Equity and Leadership, the institution’s first-ever formal student-spearheaded initiative for establishing collective equity, racial justice, and healing within their pedagogy, campus culture, and co-curricular programming.

Additionally, Jeanie currently works with Madison Park Development Corporation, a Boston-based non-profit organization dedicated to providing affordable housing, homeownership opportunities, and community engagement resources to residents in Lower Roxbury. She sees immense value in amplifying the voices and experiences of groups that are too often overlooked everywhere, in all of the projects she works on, whether that be personally, creatively, academically, or somewhere in-between.

She is primarily interested in any positions pertaining to Marketing, DEIA, Public Relations, or Communications. Jeanie is also a 2022 AVA Gold Winner for her co-producing work with critically-acclaimed children’s book podcast, Reading With Your Kids!

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