Karishma Lalwani

I am an accomplished product leader with 20+ years of international experience in CRM technology. I have exhibited a consistent track record of successfully guiding products from conceptualization to delivery, and subsequently to widespread customer adoption. My expertise lies at the intersection of observability, application performance management, and application reliability.

Adept at leading cross-functional teams, I have overseen the development and launch of a comprehensive suite of products that have not only met market demands but have also pushed the boundaries of innovation. As a mentor, I have nurtured emerging talent, fostering their growth into adept product managers. My experience as a speaker has further solidified my reputation as a thought leader in the field, allowing me to share insights and strategies with a broader audience.

At the heart of my product leadership philosophy is an unwavering commitment to customer-centricity. I firmly believe that the most impactful innovations stem from a deep understanding of customer needs. By adhering to the "listen to your customers first" principle, I have consistently aligned product roadmaps with customer expectations, resulting in high levels of customer satisfaction and loyalty. This perspective has yielded a remarkable history of products that not only fulfill market needs but also delight users.

Prior to product, I served as a trusted advisor and an architect leader in professional services and customer success organizations to help our largest and most complex customers implement CRM Solutions at scale. I am one of the very few women who hold the Certified Technical Architect (CTA) credential globally. My deep-rooted expertise spans a spectrum of enterprise architecture domains, positioning me as a thought leader in integration technologies, single sign-on solutions, data migration strategies, application design, release management best practices, analytics implementation, UI/UX optimization, organizational strategy alignment, and master data management.

In essence, my journey as a certified technical architect and advisor has been one of relentless pursuit of excellence, transcending technology to engineer holistic solutions and then innovate products that drive business growth and establish enduring partnerships.