I am a seasoned sales and operations manager with 7+ years of experience in various sectors. Recognized for demonstrating a natural aptitude for promoting customer satisfaction, retention, and referrals, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include data analytics, market expansion, business development, vendor negotiation, delivery coordination, last mile logistics, cross-functional team leadership, complex problem-solving, client relationship management, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns.
Currently, I am the Program Manager of Global Sales Operations at TripAdvisor. Under my leadership, I forecast and allocate financial/staffing resources in order to drive project and initiative completion. I also perform site traffic data analysis to identify consumer trends and devise recommendations to improve product appeal. In addition, I liaise with senior staff and stakeholders to ensure that the company’s global sales support structure is driving the business forward with minimal expenditures.
Colleagues describe me as a progressive, driven, down-to-earth, customer experience expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.