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According to Teresa Becker, CSMs provide “a proactive, real-time sales approach consisting of building relationships with existing customers, understanding in depth their company and product goals, and helping the customer meet those goals through day to day contact. Each customer has different needs and uses for your product, so it’s up to the Customer Success Manager (CSM) to thoroughly understand each customer and to be their champion throughout.....Hey! That's Me!
• Strong Relationship Building - managed $2.8 million portfolio
• Skilled at Customer Retention - 100% contract renewal since 2009
• Customer Obsessed
• Curious
• Coachable
• Consultative Approach
• Growth Mindset
• Fun, But Always Hard Working
• Engaging Presentations and Proposals
• Contract Negotiations and Renewals
Please contact me at (816) 678-4832 or [email protected]