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Executive with 11 years in IT management & eight years as member of professional services & local government Senior Leadership Teams. Designed & executed enterprise IT strategies & roadmaps, achieving 94% SLAs, delivering capability uplifts including digital transformations & automation.
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Key Achievements
Delivered a Mobility roadmap and investment strategy, enabling 400 Council users to work remotely & securely within two days when COVID challenges arrived.
Digitisation & process automation at both William Buck & Moorabool Shire to deliver paperless processes, driving industry-leading efficiency & reducing key client-facing cycle times by 80%.
In only two-months, created a three-year IT roadmap to address significant risks & move disaster recovery restoration times from 36 - 48 hours to 90 minutes with an AWS solution.
Successfully created IT strategies endorsed at board level. Planned & executed on technology roadmaps including cloud transitions, digital transformation & business process automation.
Operational Excellence & Leadership
► Led departments with up to four direct & 12 indirect reports based across Australia. Ten years managing budgets up to $4M OPEX & $1.5M CAPEX, including budgeting and forecasting.
► 13 years in vendor management & procurement, having negotiated deals up to $1.4M.
► 13 years leading Service Delivery. Managed transitioning services in-house & to cloud services (AWS, Azure, M365) programs.
Empowering Innovation & Transformation
► Seven years of board-level engagement including strategy papers, risk assessments, presentations, reporting, business cases & roadmaps.
► Developed & delivered enterprise-wide IT plans & technology roadmaps. Produced architecture & design for cloud transitions, digital transformation & automation.
► Eight years in change management. Led major initiatives from strategy to delivery, including IaaS, SaaS, BPR/BPI, IT security uplifts & risk mitigation.