Larisa Wolf

Driven by curiosity, believe in a firm handshake, and bring a unique perspective to the team. 9 years of Customer Success experience building and scaling teams at B2B SaaS companies.

Inspired by Lois Pryce and others, I'm drawn to overlanding and traveling on enduro motorcycles; it's a forcing function to build character and strength to push through the unknown, trust others, and communicate with a smile.

𝗬𝗼𝘂 𝗺𝗮𝘆 𝗯𝗲 𝘄𝗼𝗻𝗱𝗲𝗿𝗶𝗻𝗴 𝘄𝗵𝘆 𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗶𝘀 𝗽𝗼𝘀𝘁𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝘁𝗼 𝗵𝗲𝗹𝗽 𝗷𝗼𝗯 𝘀𝗲𝗲𝗸𝗲𝗿𝘀. 𝗛𝗲𝗿𝗲'𝘀 𝗺𝘆 𝘀𝘁𝗼𝗿𝘆.

I started my career in HR and Talent Acquisition with early-stage startups. A decade ago, I joined a B2B SaaS company to build the HR and Accounting department. During this time, Customer Success was emerging as a department SaaS companies needed and I watched our CS team be built from the ground up. I realized I could have a larger impact on the business while fueling my creativity to solve complex problems — I love connecting the dots.

I wanted to be thoughtful about how I would pivot into Customer Success, so I explored opportunities with companies in the Talent Acquisition industry, allowing me to utilize my industry knowledge while learning CS best practices.

I’m passionate about sharing my knowledge to help others. Follow me as I share my job-searching tips with a dose of Customer Success. Feel free to reach out with topics you would like me to cover or to let me know how I can help.