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My passion is helping companies grow sustainably by focusing on the customer. I do this by understanding how customers make decisions, what motivates them and designing products/services/processes etc. to fulfill these needs. I find the balance between customer needs and organizational objectives by taking complex problems, decomposing them into manageable pieces, and solving at the lower level.
My roots are in product development and manufacturing and I've worked extensively with Fortune 500 companies in various industries to drive business transformation enabling an enhanced experience for both customers and employees. My unique combination of front-office, back-office, industry, and consulting experience is the enabler behind creating and delivering meaningful experiences across touchpoints.
I have a successful track record of driving effective analyses by combining quantitative and qualitative methods. Strong communication skills and my ability to empathize have fostered collaboration and stakeholder alignment to deliver on intended business, customer, and employee needs. My data-driven, results-oriented, and pragmatic mindset with strong team and communication skills are drivers behind my success to date.
Capabilities: Customer Experience Strategy | Human-centered Design | Business Strategy & Planning | Process Design & Re-engineering | Product Strategy