Liam Young

Liam Young

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Bridging the retail gap: How Harper transformed the online shopping experience
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How your own experiences can shape your product, with Liam Young
Podcast Episode

After studying Engineering for 4 years, I lasted 18 months working as one before realising my passion was building startups, not systems.

I founded Harper after one too many awful experiences shopping for clothes online. From the disappointment of items not being as described to the hassle of dealing with the returns. The final straw was a delivery driver deciding an acceptable "safe place" to leave an order was my outdoor bin.

When I discovered everyone faced similar frustrations but had come to accept it as part and parcel of shopping online, I started Harper to bring the best of the in-store experience to online shoppers.

Harper now serves thousands of customers for some of the world's largest retailers. We're proud to be one of the highest-rated solutions on Trustpilot and have a market-leading Net Promoter Score of 88.

Get in touch if you're interested in learning about how retailers use Harper to elevate their customer experience whilst driving sales.

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