CS leader, advisor, mentor, and EA to 3 and 1 year old CEOs. 2nd line leader with 15+ years in B2B enterprise SaaS Customer Success and Account Management leadership
My superpowers are
-scaling world-class CS teams in fast paced hypergrowth environments
-building CS programs and methodology to drive net retention and growth
-hiring and motivating high-performing, diverse and inclusive teams where people thrive and do their best work
I am a champion of D&I and outside of work, I lead a community of 1k+ Asians professionals in sales & CS: https://www.meetup.com/Society-of-Asians-in-Sales-Customer-Success/